Refund policy
Last updated: 1 November 2026
We offer a 30-day money-back guarantee. If you're not satisfied with an Attraction Pass or a Studio subscription payment, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net or contact us through the contact page. Once a refund is requested, the related digital access is removed. Site admission bought from a site operator is not covered by this policy — contact that operator.